Terms and Conditions

By engaging in the services of A Couple of Wedding DJs for an event, the client acknowledges having read, understood and agreed to be bound by the following Terms and Conditions (T&Cs). These T&Cs apply to all services and equipment hire supplied by A Couple of Wedding DJs to the client, whether a past, current or potential future client. You also warrant that you're over the age of 18.

A Couple of Wedding DJs reserve the right to change these T&Cs at any time without notice. In the event of updating or modifying these T&Cs, the revised terms will apply only to bookings made on or after the effective date of change. Clients who have booked services prior to the change will be subject to the terms in effect at the time of booking.

If a client chooses not to accept these T&Cs at any time, the client will not be able to use any services provided by A Couple of Wedding DJs.

1. DEPOSIT AND PAYMENT TERMS:

1.1. A Couple of Wedding DJs does not reserve dates until a non-refundable deposit of 50% is made with a confirmed booking. The deposit serves as a security fee and as payment for A Couple of Wedding DJs' work leading up to an event.

1.2. Full payment must be made no later than 7 days before the event commencement. A Couple of Wedding DJs reserves the right to cancel their services if the payment has not been received in full 7 days before the event commencement. In the event of this occurring, the 50% deposit will not be eligible for refund.

1.3. For events booked within 7 days from the event commencement, full payment is required to secure the booking.

1.4. Proof of payment must be provided to A Couple of Wedding DJs for both the deposit and the full payment.

2. EVENT CANCELLATIONS:

2.1. Cancellations must be made in writing or by email to A Couple of Wedding DJs. Booking deposits are non-refundable except during a "cooling off" period of 24 hours from the time of booking. During this 24 hour cooling off period, a full refund will be made in the event of a change of mind.

2.2. The client acknowledges and agrees that the deposit is non-refundable regardless of the reasons or time given before the event as this deposit secures A Couple of Wedding DJs availability and provides payment for the services leading up to the event.

2.3. If the client cancels the event more than 45 days prior to the event start date the cancellation fee is the total of the 50% deposit.

2.4. If the client cancels the event less than 45 days prior to the event start date the cancellation fee is 100% of the event invoice.

2.5. If one staff member from A Couple of Wedding DJs is unable to perform at an event due to illness, injury, accident, personal or unforeseen circumstances, the remaining staff member will carry out all duties in full.

2.6. If all staff members from A Couple of Wedding DJs are unable to perform at an event due to illness, injury, accident, personal or unforeseen circumstances, a full refund will be provided to the client. In this circumstance, A Couple of Wedding DJs will make reasonable efforts to find a replacement artist of similar calibre, free of charge.

3. RESCHEDULLING:

3.1. Rescheduling is permitted provided A Couple of Wedding DJs having availability on the new date. If the new date is unavailable, cancellation fees may apply.

3.2. Rescheduling made more than 60 days prior to the events start date is free of charge.

3.3. Rescheduling made less than 60 days prior to the events start date may attract a 10% rescheduling fee.

4. SET UP AND PACK DOWN:

4.1. A Couple of Wedding DJs standard set-up time is 45 minutes prior to their entertainment service start time but is variable and dependant on the events location and nature.

4.2. A Couple of Wedding DJs standard pack-down time is 45 minutes after their entertainment service end time plus any additional extension but is variable and dependant on the events location and nature.

4.3. A Couple of Wedding DJ’s reserve the right to decide their required set-up and pack-down times.

5. OVERTIME:

5.1. Any request for extension on entertainment time made more than 48 hours prior to the events start time can be accommodated at the sole discretion of A Couple of Wedding DJs. If granted, an additional fee will be required to be paid no later than 48 hours before the events commencement.

5.2. Any request for extension on entertainment time made less than 48 hours prior to the events start time, including during the commencement of the service, can be accommodated at the sole discretion of A Couple of Wedding DJs. If granted, an additional fee will be required to be paid no later than 48 hours after the events commencement.

5.3. A Couple of Wedding DJ’s reserves the right deny any request for an extension in entertainment time.

5.4. The minimum extension in entertainment time is 30 minutes and further extensions are to be made in either 30 or 60 minute increments.

6. TRAVEL:

6.1. Travel fees may apply if staff members from A Couple of Wedding DJs are required to travel distances greater than one hour to the event location. In this instance, travel fees will be added to the total payment.

7. PARKING:

7.1. Suitable parking must be made available for A Couple of Wedding DJs at the events location. Suitable parking is defined as a location where A Couple of Wedding DJs have easy access to the events location for up to 60 minutes prior to their entertainment start time and ceasing 60 minutes after their entertainment end time or any extension made.

7.2. A Couple of Wedding DJ’s reserve the right to approve or deny the parking location.

7.3. Any parking fees are required to be paid by the client and will be invoiced within 48 hours of the events end time. The client is required to pay this fee within 72 hours of receiving this invoice.

8. FOOD & BEVERAGE:

8.1. A Couple of Wedding DJs must be catered for at any event they are working at for longer than 4 hours. If staff are not catered for, A Couple of Wedding DJs reserve the right to exit the premises to obtain substantial food & drink.

9. OUTDOOR EVENTS:

9.1. A Couple of Wedding DJs will use reasonable endeavours to continue an event during inclement weather. If the event is located outdoors or partially outdoors, A Couple of Wedding DJs reserve the right to stop or cancel the event if, in A Couple of Wedding DJs' sole opinion, the weather poses a potential danger to the artists or their equipment.

9.2. For all outdoor performances, the client shall provide or cause to be provided, at its own cost, overhead shelter to adequately cover and protect all A Couple of Wedding DJs' artists and equipment.

9.3. A Couple of Wedding DJs reserve the right to approve or deny the provided cover. If the provided cover is not adequate A Couple of Wedding DJs reserve the right to cancel their services with a cancellation fee of 100% from the total invoice.

10. SOUND QUALITY:

10.1. A Couple of Wedding DJs cannot be held responsible for poor quality audio if required to use equipment other than their own.

11. CONDUCT:

11.1. A Couple of Wedding DJs does not tolerate any violent, aggressive or abusive behaviour from any person at a venue where A Couple of Wedding DJs performs at an event. If at any time any A Couple of Wedding DJs' staff feel that their personal safety or the safety of their equipment is under threat, then A Couple of Wedding DJs' staff reserve the right to terminate the event at any time. In these circumstances, no refund for the event will be provided and will be forfeited in full.

12. DAMAGES:

12.1. By agreeing to these T&Cs the client acknowledges that they are responsible for any damages occurring to A Couple of Wedding DJs' equipment or staff by any person at the event venue (whether a client, guest or otherwise).

13. PERSONAL INFORMATION & PRIVACY:

13.1. A Couple of Wedding DJs is committed to complying with the Privacy Act 1988 and the privacy provisions of all applicable legislation.

13.2. The client authorizes A Couple of Wedding DJs to collect, retain, use, and disclose personal information about the client in accordance with the Act (and its subsequent amendments) for the primary purpose of providing a quality service to the client. A Couple of Wedding DJs will only collect information that is necessary for one or more of their services, which may include the client’s full name, email address, phone number and payment details. This information will be used for:

a. The administration purposes of running the business

b. Communication purposes

c. Billing

13.3. If this information is not provided to A Couple of Wedding DJs, services between A Couple of Wedding DJs and the client may not be able to go ahead. A Couple of Wedding DJs does not disclose any personal information to any persons outside of A Couple of Wedding DJs.

14. FORCE MAJEURE:

14.1. A Couple of Wedding DJs is not responsible for any failure to perform any obligation under these T&Cs if its performance has become impossible due to natural disasters, extreme weather conditions, storms, lightning strikes, fires, floods, earthquakes, health pandemics or epidemics, acts of war or terrorism, riots, civil disturbances, explosions, national emergencies, government interference, strikes, labour disputes, significant or sustained disruption to power services, embargoes, mechanical breakdowns, road closures, theft, crime, or the inability of A Couple of Wedding DJs' workers to supply necessary matter beyond the reasonable control of A Couple of Wedding DJs. In such circumstances, A Couple of Wedding DJs will be under no obligation to refund the deposit or event invoice.

15. USE OF PROMOTIONAL MATERIALS:

15.1. The client gives permission for all photos and videos taken by A Couple of Wedding DJs, the client, guests and other vendors during the event to be used, shared and displayed on A Couple of Wedding DJs' website, social media and other channels.

15.2. A Couple of Wedding DJs will remove images, videos or content if requested in writing and will also comply with not displaying any images, videos or content upfront if notified beforehand. A Couple of Wedding DJs will not use, share or display any images, videos or content that may be personally damaging to anyone.

15.3. A Couple of Wedding DJs cannot be held responsible for any content created by the client, guests, vendors or any other individual or group.

16. SUBMITTING CONTENT:

16.1. A Couple of Wedding DJs may invite the client or client's guests to submit a review. If providing a review, the client or client's guests grant A Couple of Wedding DJs with permission to post or otherwise use that review, in whole or in part, on A Couple of Wedding DJs' website, social media or other channels, with reference to the author of the review.

16.2. A Couple of Wedding DJs reserve the right to remove reviews or comments if they contain rudeness, libellous or unrelated material.

17. LIABILITY:

17.1. A Couple of Wedding DJs will not be held liable to the client, guests or any other individual or group for any accidents, losses, injuries, theft or damages to any person or property howsoever caused, arising out of or in connection with this agreement, a health pandemic, or a force majeure event; any indirect, consequential, special or economic loss, cost or liability; or any loss or damage suffered by the client except if such loss or damage is caused by the sole negligence of A Couple of Wedding DJs or their staff.

17.2. The client shall notify A Couple of Wedding DJs in writing of any claim within one month from the occurrence of any event that gives rise to a claim under this agreement. If no such notice is given the client will be deemed to have waived and abandoned completely any such claim which after the expiration of such period shall not be allowable or admitted.

17.3. The client shall keep A Couple of Wedding DJs indemnified at all times against any loss arising from claims made against A Couple of Wedding DJs by any party with respect to any accident, loss, injury, theft, damage, destruction, health pandemic, death or injury arising out of or in connection with the provision or failure to provide the services except in the case of negligence on the part of A Couple of Wedding DJs and their staff.

18. GOVERNING LAW AND JURISDICTION:

18.1. This agreement and any disputes arising from or in connection with it shall be governed by and interpreted in accordance with the laws of the State of Victoria, Australia. In relation to any dispute, A Couple of Wedding DJs ask that the client contacts A Couple of Wedding DJs in the first instance so both parties can resolve the dispute as quickly and cost-effectively as possible. Where a dispute cannot be resolved, the client agrees to submit the exclusive jurisdiction of the courts of Victoria, Australia.

18.2. If any provision or part of this agreement is found to be illegal, invalid or unenforceable, that provision or part shall be deemed severed from this agreement and the remaining provisions and parts shall continue in full force and effect.

19. ACCEPTANCE OF THIS AGREEMENT

19.1. By booking A Couple of Wedding DJs, the client agrees to these T&Cs.

19.2. All T&Cs will be deemed as accepted upon booking.

19.3. No modification or amendment of these terms and conditions are deemed legitimate unless in writing and signed by both parties.

For any questions questions regarding these T&Cs, please don’t hesitate to contact A Couple of Wedding DJs here.